At this time, City Hemp LLC will not be providing refunds or processing returns/cancellations for our products. All sales are final.
If you need clarification, please Contact Us with your order number.
Currently we are only able to ship to the United States.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and packaging. All orders verified and processed for dispatch within 24-48 hours after the order is placed.
• Shipping times: This refers to the time it takes for items to be shipped from us to you. This can be anywhere from 3-5 business days.
SHIPPING CONFIRMATION EMAILS
When all your order is shipped, we will send a confirmation email that contains a tracking number for the shipping service used. Each shipment will receive a unique tracking number.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.